Free delivery across India on orders of ₹499+Cash on delivery up to ₹3,000★ Made in India · BIS certified

Refund policy

We want every Sirius toy to work the way it should. This policy explains what we do if something goes wrong.

Manufacturing defects: replacement

If your toy has a manufacturing defect, we will replace it.

Please tell us within 7 days of delivery. Send your order number, a short description and photos or a video of the problem by WhatsApp (+91 97400 02722) or email (info@propelus.in).

Once we confirm the defect, we arrange a pickup or tell you how to send the toy back, and ship a replacement at no extra cost. If the same product is out of stock, we will offer another product of equal value or a refund.

Exchange

Exchanges are available on other products where applicable, subject to these conditions:

  • The request is made within 7 days of delivery.
  • The toy is unused, with all parts, accessories and manuals, in its original packaging.
  • The customer pays the delivery cost for exchanges that are not due to a defect.

Some items cannot be exchanged for hygiene or safety reasons, including baby toys that have been used, and soft toys that have been removed from their packaging, unless they are defective.

What is not covered

Damage caused by misuse, accidents, water, dropping, crashing (for flying toys), wrong charging, or using the wrong batteries.

Normal wear and tear, including scratches and worn tyres from normal play.

Batteries that are consumables (AA/AAA cells).

Damaged or missing items

If your parcel arrives damaged or an item is missing, tell us within 48 hours of delivery with photos (and the unboxing video, if you have one). We will send the missing part or a replacement.

Cancellation

You can cancel an order at any time before it is dispatched. Message us with your order number.

Orders that have already been dispatched cannot be cancelled. You can refuse the delivery instead; for prepaid orders the refund is made once the parcel comes back to us.

We may cancel an order if the product is out of stock, the pincode is not serviceable, a COD order cannot be confirmed, or we suspect fraud. If you have already paid, you get a full refund.

Refunds

Refunds, where applicable, are made to your original payment method within 5–7 working days of approval. Your bank may take a few extra days to show the credit.

For cash on delivery orders, refunds are made by bank transfer or UPI to an account you give us.

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